Shipping policy
SHIPPING POLICY
Thank you for shopping with Glow Collective! We’re excited to get your order to you.
Processing Times
Many of our products are made to order or fulfilled by one of our trusted supplier partners. Processing times vary by product and supplier. Most orders are processed within 2–7 business days before shipment.
During holidays, launches, sales, or periods of high order volume, processing may take a little longer.
Shipping & Delivery
Once your order has shipped, you will receive tracking information when available. Delivery times vary depending on the product, shipping destination, carrier, and fulfillment partner.
Please keep in mind that processing time and shipping time are separate. Estimated delivery dates are estimates and are not guaranteed.
Orders With Multiple Items
Because we work with multiple fulfillment partners, items from the same order may be produced or shipped from different locations. This means your order may arrive in separate packages and at different times. You will not be charged additional shipping simply because an order is divided into multiple shipments.
Incorrect Shipping Addresses
Please double-check your shipping address before placing your order. Glow Collective is not responsible for delays, lost packages, or additional costs caused by an incorrect or incomplete address provided at checkout.
If you notice an error after ordering, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item and packaging so we can help make it right.
Shipping Delays
Once an order has been transferred to the shipping carrier, occasional delays may occur that are outside of our control, including weather, carrier disruptions, holidays, and other unforeseen circumstances.
We appreciate your patience and support of Glow Collective.