Refund policy

RETURN & REFUND POLICY

We want you to love your order from Glow Collective. Because our shop includes both made-to-order items and products fulfilled by our trusted supplier partners, return eligibility may vary by product.

Made-to-Order & Custom Products

Many of our graphic tees, sweatshirts, accessories, and other items are made especially for you once your order is placed. Because these products are made to order, we cannot accept returns or exchanges for incorrect size selection, color preference, or change of mind.

Please review the product description and sizing information carefully before placing your order.

If your made-to-order item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can work with our fulfillment partner to make it right.

Boutique & Supplier-Fulfilled Items

Eligible boutique items may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, with tags attached when applicable, and in their original condition and packaging.

A return must be approved before it is sent back. Please do not return an item to the address shown on your package without contacting us first, as our products may ship from different fulfillment locations.

Non-Returnable Items

Made-to-order or personalized products, final-sale items, gift cards, and items that have been worn, washed, used, or altered cannot be returned unless they arrive damaged or defective.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging.

Refunds

Once an eligible return has been received and approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect. Your bank or credit card provider may require additional processing time before the refund appears.

Start a Return

To request a return or report a problem with an order, please use the Let’s Connect page on our website and include your order number and the reason for your request. We’ll provide instructions if your item is eligible for return.

Please do not send products back without receiving return instructions from us first.